At Wyzucae Legal Advice, we strive to provide high-quality legal services that meet our clients' needs and expectations. We understand that circumstances may arise where a refund is appropriate, and we have developed this refund policy to outline the conditions under which we provide refunds for our services.
Please read this policy carefully before engaging our services. By purchasing our services, you acknowledge that you have read, understood, and agree to be bound by this refund policy.
1. Satisfaction Guarantee
Wyzucae Legal Advice offers a satisfaction guarantee on all our services. If you're not completely satisfied with the quality of our services, we will work with you to resolve the issue or provide a refund at our discretion.
This guarantee applies to both one-time services and subscription-based services.
2. Eligibility for Refunds
You may be eligible for a refund in the following circumstances:
- Service Quality Issues: Services that do not meet professional standards or contain significant errors
- Service Not Rendered: Services that were paid for but not provided within the agreed timeframe
- Incorrect Services: Services that were substantially different from what was described or agreed upon
- Duplicate Payment: Accidental duplicate payments for the same service
- Technical Issues: Technical problems that prevented the delivery or use of our services
3. Refund Request Timeframe
To be eligible for a refund, you must notify us of the issue within:
- 7 days after service delivery for quality issues or incorrect services
- 30 days after payment for services not rendered
- 14 days after payment for duplicate payments
Refund requests submitted after these timeframes may be considered on a case-by-case basis.
4. How to Request a Refund
Refund Request Process:
- Contact Customer Service: Reach out to us via email at [email protected], by phone at +90 538 901 4959, or through the "Contact" section on our website.
- Provide Order Details: Include your order or invoice number, the services you're dissatisfied with, and the reason for your dissatisfaction.
- Documentation: If applicable, provide any relevant documentation or evidence to support your refund request.
- Review: Our customer service team will review your request and may ask for additional information if needed.
- Resolution: We will process your refund or offer an appropriate solution within 5-7 business days of receiving your request.
5. Refund Processing
If your refund request is approved, we will process the refund using the same payment method used for the original purchase, unless otherwise agreed. Refunds typically appear in your account within:
- Credit/Debit Cards: 5-10 business days
- Bank Transfers: 7-14 business days
- Digital Payment Platforms: 3-5 business days
Please note that processing times may vary depending on your financial institution.
6. Partial Refunds
In some cases, we may offer partial refunds when:
- Part of the service has been completed and accepted
- Only a portion of the service did not meet quality standards
- Administrative or processing fees have been incurred
The amount of a partial refund will be determined based on the nature and extent of the issue, the portion of services delivered, and any costs already incurred.
7. Non-Refundable Services and Fees
The following services and fees are generally non-refundable:
- Services Already Fully Performed: Services that have been completed according to specifications and delivered to you
- Customized Documents: Documents that have been customized specifically for your needs, unless they contain significant errors
- Rush Fees: Additional fees paid for expedited service
- Third-Party Fees: Fees paid to third parties on your behalf (e.g., filing fees, court costs)
- Cancellation Fees: Fees applied when services are canceled after work has begun
However, exceptions may be made in extraordinary circumstances at our discretion.
8. Subscription Services
For subscription-based services:
- You may cancel your subscription at any time by contacting our customer service team
- Cancellations will take effect at the end of the current billing period
- Refunds for the current billing period are generally not provided unless the service was not delivered or contained significant issues
- If you cancel within the first 30 days of a new subscription, you may be eligible for a prorated refund for unused services
9. Special Circumstances
We recognize that special circumstances may arise that are not covered by this policy. In such cases, please contact our customer service team to discuss your situation. We will review each case individually and strive to find a fair and reasonable solution.
10. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the new Refund Policy.
It is your responsibility to review this Refund Policy periodically for changes.
11. Contact Us
If you have any questions about this Refund Policy, please contact us:
